OUR WEBSITE TERMS OF SERVICE. You must be 18+ years old to commission us.
Please note the terms on this page are applicable to private purchases and customized products only.

- The commission will be created in our own style. We will do our best to match your reference images as closely as possible. Please see our prior works to see our own style before you commission us.

- We do not take commissions on a first-come, first-serve basis.

- When we give you a price quote, this estimate is non-negotiable and valid for the next 6 months.

- We reserve the right to refuse any commission that we do not feel comfortable with. This may include technical issues with the subject or the content of the commission itself.

- In the case of commissioning an original character, you must own the character or have permission from the owner to have it made.

- Any patterns, embroidery files and other materials created or used for your plush will remain the property of MonPattern. Even if you commissioned an original character, this will not give you the right to claim the patterns for free in the future.

- We reserve the right to sell patterns created or used on a commission at any time.

- We reserve the right to repeat a commission anytime, either as a commission or just to sell it. Only in the case of original characters will they be exclusive to the person who commissioned them.

- We reserve the right to manage any incident or respond to messages and not attend to the customer in case of not addressing us as cordially as possible, that is, messages that contain any profanity, foul language, insults, threats and derogatory comments that do not favor the customer-store relationship.

- Our commissions take 3-6 months to complete once the plush is started. The production time is an estimate and will never be a motive for a refund.

- The customer must be clear and specify the preferences they have for their commission when sending the quote form. We reserve the right to add an extra charge to any design modifications not mentioned before the payment.

- Payments are made via PayPal invoice. There is a 14-day period to make the payment. If payment is not made, we reserve the right to cancel the reservation, except if we have discussed it in advance and agreed to allow more time.

- Full payment is required before the commission begins.

- After payment has been made, you will receive a sketch to confirm the plush design. Once you confirm the design, any further modifications will be charged separately.

- The face design will be sent to the customer prior to embroidery. Any changes to the design must be clarified at that time. Once the design is confirmed, it cannot be modified.

- If we do not receive a response from the customer within 14 days of sending the sketch of the plush or face, the design will be automatically confirmed and any subsequent modifications will be charged separately.

- A second sketch of the design will be made only if a large part of the sketch needs to be modified. Simple changes will be accepted without a new sketch.

- The fabrics with the closest color to the reference will be used. Please note that colors may vary depending on your monitor. Please be specific about the colors you want in your commission (both with images and in writing) so that there is no confusion, since it cannot be a reason for return.

- Please note that we work on several projects at the same time, so there may be weeks when we do not send updates. You can also ask us about the process of your plush via email.

- We cannot guarantee completion dates, but if you have a specific deadline, please let us know and we will tell you if it is possible. We will not move a commission up in our schedule to meet a deadline that was given after the agreement.

- All our plushies will have a tag with our logo.

- Purchasing our plush for the sole intent of re-selling it is not allowed. You may display and use your plush for non-commercial use.

- The purchase of a customized product is considered an outright purchase. The order cannot be canceled, exchanged or refunded under any circumstances. We remind our customers that they must be totally sure of their purchase.

- We reserve the right to cancel or deny your customized product for any reason. A full refund will be issued in this circumstance.

- Shipping is registered, so the customer will receive a tracking number. The shipping price does not include, if any, customs clearance fees, destination country taxes or similar charges.

- Shipments are made from Spain. Please keep in mind that external factors such as delays by the shipping service or couriers, logistical problems, holidays, customs, adverse weather conditions or the impossibility of accessing the indicated address may influence the punctuality of delivery.

- Shipments have two delivery attempts at home. It is important that you attach a telephone number so that the courier company can contact the customer in case of absence or failure to find the address. More information.

- The customer can claim that they have not received the order during the next 6 months from the shipment of the order, since that is the time that Correos España keeps the tracking number active. After 6 months, there will be no way to track or know what happened to the order, so we will not be able to offer any help.

- As it is a certified shipment, no refund or exchange will be made until Correos España has confirmed the loss or damage to the package.

- We make handmade collectible plushies, not toys.

- Our products include handmade elements, so they are not meant for rough treatment.

- We are not responsible for any kind of damage that the plush may suffer once received by the customer.

- It can be cleaned by hand with a damp cloth, gently and carefully. It should never be cleaned with a washing machine or in any rough way.