Terms of Service for made-to-order products
By purchasing our made-to-order products (such as plushies, sewing kits, commissions or pre-order items), you (the customer) agree to the Terms of Service listed below.
⋆ OUR PRE-MADE PLUSHIES ARE FOR PERSONAL USE ONLY. Reselling our plushies is not allowed, even if they have been altered or customized. If you wish to sell a Chibi plush, you must sew it entirely by yourself using our patterns. All plushies are intended for personal use only and cannot be resold. You may display and enjoy your plush for non-commercial purposes.
⋆ Each of our made-to-order products has its own estimated production time, which begins once the order is placed. These timeframes are estimates only and are not a valid reason for requesting a refund.
⋆ The color of the fabric may vary slightly depending on your screen settings and device. We do our best to show accurate colors, but variations may occur and will not be considered a valid reason for a refund.
⋆ All our plushies come with a small MonPattern tag.
⋆ All our plush dolls are handmade in a smoke-free and pet-free workspace.
⋆ Our plushies always come pre-stuffed. A significant part of the challenge in making a Chibi plush lies in stuffing it correctly, especially the Action models. Proper stuffing is essential to ensure the plush maintains its intended shape.
⋆ We do not produce plushies in bulk or wholesale. We accept a maximum of 3 orders per model at a time to avoid workload buildup and to ensure each plush receives the attention it deserves. If a customer purchases a large quantity of plushies, we reserve the right to cancel the order, as it would be considered a wholesale purchase.
⋆ Full payment is required and must be confirmed before we begin processing or shipping the order. If the payment status is pending, we will not start the order until it is confirmed.
⋆ It is the customer’s responsibility to carefully read the product description and review all images before placing an order. We are not responsible for misunderstandings caused by failure to read the listing in full.
⋆ Shipping is registered, so the customer will receive a tracking number. The shipping price does not include, if any, customs clearance fees, destination country taxes or similar charges.
⋆ By completing your purchase, you agree to our shipping policies. For more detailed information regarding shipping terms, delivery times and related conditions, please refer to our Shipping Policy Page.
⋆ The purchase of a made-to-order product is considered an outright purchase. The order cannot be canceled, exchanged or refunded under any circumstances. We remind our customers that they must be totally sure of their purchase.
⋆ All product photos are for illustrative purposes only. Due to the handmade nature of our plushies, slight variations in stitching or proportions may occur. These are not considered defects and will not be grounds for return or refund.
⋆ At MonPattern, all our products are either digital or made-to-order (such as plushies, sewing kits, commissions or pre-order items). This means they are specially prepared for you once the order is placed. For this reason, returns, exchanges and cancellations are not accepted. For more detailed information please refer to our Return Policy Page.
⋆ We reserve the right to cancel or deny your made-to-order product for any reason. A full refund will be issued in this circumstance.
⋆ Our plushies are intended for display and gentle handling only. We are not responsible for any damage resulting from misuse, rough treatment or improper care once the product has been delivered.
⋆ We reserve the right to manage any incident or respond to messages and not attend to the customer in case of not addressing us as cordially as possible, that is, messages that contain any profanity, foul language, insults, threats and derogatory comments that do not favor the customer-store relationship.
⋆ The sale of the PDF, pattern or embroidery file is NOT allowed. Our patterns and digital files are protected by copyright. Purchasing these products does not transfer any reproduction or distribution rights to the buyer.
This also applies to the sewing kits, which include PDF files and printed patterns. You are NOT allowed to sell, scan or distribute the contents of the kits.
ALLOWED:
• Sew the plush or project for personal use.
• Sell the finished plush if it has been completely sewn by the customer and personalized as a character. Blank plushes (without customization) cannot be sold, as we offer them directly in our store.
• Sell a plush or project with our completed embroidery.
• Use our patterns as a base for your own creations.
• Make changes to the original design when sewing your version of the pattern. In this case, you must mention that it is a modification of a MonPattern product.
NOT ALLOWED:
• Sell the pattern, PDF, or embroidery files as your own.
• Reproduce, distribute, or share our digital files, whether free or for commercial purposes.
• Sell images, instructions, or any content included in the file as your own.
• Sell modified versions of our patterns or instructions in PDF, as they are derivative works protected by copyright.
• Produce and sell in bulk products made with our patterns.
• If you use our patterns to sell your plushes or custom products, you must credit our store by including the link: www.monpattern.com.
• Sell the plushes made by MonPattern, or modify them for sale. These plushes can only be used for personal use and cannot be resold or altered.
• Sell blank plushes (without customization), even if they have been sewn by the customer. Only personalized versions are allowed for sale.
• All files are intended solely for the use of the purchaser. Their distribution is not allowed under any circumstances.
• Due to the digital nature of these products, returns, exchanges, and cancellations are not accepted. Please carefully review the product description and images before making your purchase.
• By completing your purchase, you agree to these terms of use and acknowledge having read the information provided on the product page.